Team Lead International Customer Service (m/f)
JobLeads is a fast-growing online company in the HR space. Currently we offer our services to jobseekers in 7 countries and are rapidly expanding around the globe. Currently we are looking to grow our team with a Team Lead International Customer Service (m/f).
Your role
Communication is your passion: you ensure proper execution of all customer service related activities and drive excellence on all channels. This predominantly includes the following tasks:
# Further build and strengthen our international customer service team (recruiting, training, enabling, monitoring)
# You ensure proper execution of all customer service related activities
# Optimize all processes and set-up, measure and manage KPIs
# Be actively involved in our product management as “voice of the customer”
# Independently carry out projects with regards to customer satisfaction, payment, customer retention etc
# Report directly to one of the Founders / Managing Directors
Your profile
For this exciting role we are looking for a customer oriented self-starter who is eager to build and manage the customer service for an international online platform. Are you looking for a meaningful daily challenge and not merely a job? Great, if you also bring along the qualifications below, we would love to get in touch:
# You have excellent verbal and written knowledge in English, Spanish and a third language
# You have strong communication and prioritization skills, an independent way of working and the ability to multitask in a fast-paced environment
# You love to work in a team and help your team members excel
# You are highly structured and have an inner urge to achieve outstanding results
# You believe problems exist to be solved and don’t take no for an answer
# You love to communicate open and directly
# You can laugh about a good joke
Are you interested
in becoming part of our team?
Please send your full CV including salary expectations to recruiting@jobleads.de. We will get in touch within a few days.
Every month over 1.5 million people count on us to help them find jobs. We are a young and diverse team of currently 40 talented, passionate people made of vegetarians, barbeque lovers, RedBull aficionados, marathon runners, couch potatoes and party animals. What unites us is an amazing team spirit and the passion to improve our product every day in order to deliver an outstanding service to our clients. We have pizza-days, regular team events such as Gin & Tonic tastings, lasertag, golf, running around Lake Alster and most importantly our annual JobLeads Sailing-Week in the Mediterranean. We have a stylish office in the center of Hamburg, the best coffee in town and absolutely no bureaucracy. Find out more: watch our Company Video here.
About JobLeads
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